Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the Queueless platform at queueless.store, operated by Queueless LLC, a California limited liability company ("Queueless," "we," "us," or "our").

By placing an order or using the platform, you agree to these Terms. If you do not agree, do not use the platform.

2. What Queueless Does

Queueless is a platform that allows fans to order official merchandise from artists at live music events. We process payments, send order notifications, and provide the artist's merch staff with a fulfillment queue. We do not own, stock, or ship any merchandise. All merchandise is owned and supplied by the artist's team.

All merchandise pickup is in person at the merch table at the venue during the event. Queueless does not offer shipping or delivery.

3. Placing an Order

You can place an order as a guest or with a Queueless account. Either way, you must provide your name, email address, and phone number to complete checkout. These are used to send you order notifications and locate your order at pickup.

Orders are subject to availability. Inventory is tracked in real time, but in rare cases an item may sell out between when you add it to your cart and when you complete checkout. If that happens, you will not be charged for the unavailable item.

4. Pricing and Fees

All merchandise prices are set by the artist's team and displayed on the storefront. A 10% service fee is added to your order total at checkout. This fee is displayed as a separate line item labeled "Service Fee (10%)" before you place your order. By completing checkout, you agree to pay the service fee in addition to the merchandise price.

All payments are processed securely by our third-party payment processor. We accept major credit and debit cards, Apple Pay, and Google Pay.

5. Cancellations and Refunds

Pre-orders: You can cancel a pre-order and receive a full refund at any time before the pre-order window closes. The closing time is displayed on your order confirmation and on the show storefront. Once the pre-order window closes, your order is locked for fulfillment and no cancellations or refunds will be issued.

In-venue orders: In-venue orders placed on the day of the show are final at the time of purchase and are not eligible for cancellation or refund.

No-shows: If you place an order and do not attend the event or do not pick up your order, no refund will be issued. Unclaimed orders may be released back into inventory at the discretion of the artist's team after the event.

Show cancellations: If an event is cancelled by the venue or artist, Queueless will issue full refunds to all affected orders. Refunds are processed through our payment processor and typically appear within 5–10 business days depending on your bank.

To cancel an eligible pre-order, log in to your account or visit your order status page and select "Cancel Order" before the pre-order window closes.

6. Pickup

When your order is packed and ready, you will receive an SMS (and a backup email) with a link to your QR code. Present this QR code on your phone at the merch table. Staff will scan it and hand over your bag.

You are responsible for presenting your QR code at the time of pickup. If you lose access to your QR code, staff can look up your order by order number or name — but Queueless is not responsible for delays caused by failure to present a valid QR code.

Orders not picked up by the end of the event may be forfeited. Queueless is not responsible for orders left unclaimed.

7. SMS and Email Notifications

By providing your phone number at checkout, you consent to receive text messages from Queueless related to your order. Message frequency is 2–3 messages per order. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

We send transactional messages only. We do not send promotional text messages.

8. Merchandise Quality and Accuracy

Merchandise descriptions, photos, and inventory are provided by the artist's team. Queueless makes reasonable efforts to display inventory accurately but is not responsible for errors or omissions in merchandise descriptions provided by artist teams. If you receive an item materially different from what was described, contact us at contact@queueless.co within 7 days of the event.

9. Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

10. Prohibited Use

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to circumvent inventory limits or ordering restrictions
• Place orders with fraudulent payment information
• Resell merchandise purchased through the platform for commercial gain
• Interfere with the operation of the platform or its infrastructure

11. Limitation of Liability

To the maximum extent permitted by applicable law, Queueless shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of merchandise, event cancellation, or inability to pick up an order due to circumstances beyond our control.

Our total liability to you for any claim arising out of these Terms or your use of the platform shall not exceed the total amount you paid for the order in question.

12. Disclaimer of Warranties

The Queueless platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in California.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. Continued use of the platform after changes take effect constitutes your acceptance of the revised Terms. For material changes, we will provide notice by email or by a notice on the platform.

15. Contact

For questions about these Terms or to report an issue:

Queueless LLC. Email: contact@queueless.co